Important: This is general information, not legal advice. Refugee status questions can affect your status: confirm with your resettlement agency, an accredited representative or an immigration attorney.
Last checked: 24 October 2026
When your agency is not helping
Step 1: use the provider's grievance process
ORR requires programmes to have grievance policies so you can raise concerns, and says it reviews complaints with the implementing organisations [source].
Step 2: contact your State Refugee Coordinator
ACF publishes a State Refugee Coordinator and State Refugee Health Coordinator for each state, with email and phone [source]. Find yours on ACF Key State Contacts. They can also give a list of providers in your area [source].
Step 3: ORR
ORR's Program of Initial Resettlement contact: DRSAPrograms@acf.hhs.gov [source].
Gaps
Response times for complaints: not stated by source. Contact names change; check the ACF page (dated 18 September 2026) [source].